- By using the American Airlines refund web site, customers can request a refund for an American Airlines tickets, seats, fees and more
- Refunds can be requested for an American Airlines AA Advantage Rewards ticket, but passengers will need to contact an AA Reservations specialist to have their miles reinstated
- To get started requesting a refund or to check the status of an AA refund, passengers will need to enter their document number and the passenger last name
For tickets purchased through American Airlines, a refund can be requested for baggage fees, pet fees, Priority Preferred seats, Main Cabin Extra seats, a same day flight change, or for the ticket of a sick or deceased passenger. As part of the refund process for American Airlines, customers may be asked to cancel a ticket (this can be done on their web site, AA.com).
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Refund requests for American Airlines tickets can be submitted online, but customers will still be required to mail in their original paper coupons to American Airlines for a American Airlines paper ticket refund request to be processed.
To get a refund or a receipt from an American Airlines in flight purchase
Travelers can even use this site to request a refund for an American Airlines in flight purchase. A receipt will be needed to request a refund, and a receipt for an American Airlines in flight purchase can be obtained by entering the last name of the traveler, the last 4 digits of the credit card use for the purchase, and the date range of purchases made.
- A refund can be requested for an entertainment item or a snack or drink, or for AA in flight Wi-Fi
- Separate requests must be submitted for every refund of an American Airlines in flight purchase being requested
- To contact American Airlines about a passenger refund: American Airlines, Attention: Passenger Refunds, 4000 E. Sky Harbor Blvd., Phoenix, AZ 85034